They say keep your friends close, but keep your enemies closer. This is particularly applicable now more now than ever in this age of human to human interaction where time is the most expensive commodity we all have. Where it…
Tag: customer delight
Organisational success starts with integrated customer experience
There are only two approaches towards customer service. You either care for it or you don’t. It is important to understand that customer service can be the single most important thing that could prevent companies from being in business…