Customer Experience

Can brands save the world?

Posted by shrutideshpande on November 5, 2017November 28, 2017 in Customer Experience

Isn’t it ironic to say that brands can ACTUALLY save the world considering they actively contribute to the current state of it with problems like climate change, pollution, diminishing resources etc. Coming to think of it what are Brands…

Organisational success starts with integrated customer experience

Posted by shrutideshpande on October 18, 2017November 28, 2017 in Customer Experience

There are only two approaches towards customer service. You either care for it or you don’t. It is important to understand that customer service can be the single most important thing that could prevent companies from being in business…